Effective Date: 2023-12-23

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This Shipping and Delivery Policy applies to all software services and products purchased from Probtosoft Technologies Private Limited within India.

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1. Introduction:

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Probtosoft Technologies Private Limited (hereinafter referred to as "Company") provides software services and products primarily delivered electronically through digital means. As such, there is no physical delivery of goods involved in your purchase. This policy outlines the process and timelines for the availability and activation of your purchased software services and products.

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2. Order Processing and Activation:

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• Upon successful purchase and payment confirmation, an email containing activation instructions and any relevant download links will be sent to the registered email address provided at checkout.

• For subscription-based services, activation will occur automatically upon successful payment and will be reflected in your online account.

• In case of any delay or technical issues with activation, please contact our customer support team at support@probtosoft.com.

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3. Availability and Delivery Timelines:

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• Most software services and products are available for immediate access and activation upon purchase confirmation.

• For certain products or complex configurations, an activation confirmation email may be sent within 24 business hours of purchase.

• In rare cases, specific services may require manual setup by our team, with an estimated timeline communicated to you within 48 business hours of purchase.

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4. Customer Responsibility:

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• Customers are responsible for ensuring they have the necessary hardware and software requirements to operate the purchased software.

• Customers are responsible for maintaining the security of their login credentials and account information.

• Customers are responsible for ensuring their internet connection is sufficient for accessing and using the software.

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5. Technical Support:

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• Our customer support team is available to assist with any technical issues or activation concerns you may encounter.

• Support is available through email at support@probtosoft.com during the business hours.

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6. Force Majeure:

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The company shall not be liable for any delay or failure to deliver the software due to causes beyond its reasonable control, such as natural disasters, strikes, internet outages, or regulatory changes.

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7. Amendments:

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The company reserves the right to amend this Policy at any time. Any changes will be posted on this page and will be effective immediately.

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8. Contact Us:

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If you have any questions about this Policy, please contact us at support@probtosoft.com.

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